View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001625 | K18X001.00 SKB SWAN | SW | public | 2023-01-30 10:05 | 2024-09-03 15:13 |
| Reporter | (ALTech) Sangmin Choi | Assigned To | (ALTech) Sangmin Choi | Due Date | 2023-02-03 11:03 |
| Priority | normal | Severity | s4-minor | Reproducibility | N/A |
| Status | closed | Resolution | won't fix | ||
| Summary | 0001625: [VoC] There is no audio on youtube playback. | ||||
| Description | Could you please analyze the attached log? There is no audio on youtube playback from customer. There were log messages which changes the volume to MAX, but customer can't hear any audio. | ||||
| Additional Information | https://jira.skbroadband.com/browse/BTVV-5570 | ||||
| Tags | No tags attached. | ||||
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Hi, Jacky, Could you please assign an engineer for this ticket? Thank you. |
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Hi Sangmin, I can't reproduce this problem. Does this issue happen on other devices? Is there any special way to reproduce it? And I'm still analyzing this log. Thank you. Dean Chiang |
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Hello, Dean, I also can't reproduce this issue yet, and this issue got from customer. The only clue is the log I attached. If you can't find anything in log, please let me know. Thank you. Sangmin Choi. |
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Hi Sangmin, I still can't find useful information in the log. Thank you. Dean Chiang |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2023-01-30 10:05 | (ALTech) Sangmin Choi | New Issue | |
| 2023-01-30 10:05 | (ALTech) Sangmin Choi | Status | new => assigned |
| 2023-01-30 10:05 | (ALTech) Sangmin Choi | Assigned To | => (SW) Jacky Chiang |
| 2023-01-30 10:05 | (ALTech) Sangmin Choi | File Added: SWAN_Youtube_no_audio.zip | |
| 2023-01-30 10:06 | (ALTech) Sangmin Choi | Note Added: 0011868 | |
| 2023-01-30 10:06 | (ALTech) Sangmin Choi | Additional Information Updated | |
| 2023-01-30 14:14 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (SW) Jim Chen |
| 2023-02-18 10:54 |
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Note Added: 0012245 | |
| 2023-02-18 10:57 |
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Issue Monitored: (SW) Jason Ling | |
| 2023-02-18 10:57 |
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Assigned To | (SW) Jim Chen => (SW) Dean Chiang |
| 2023-02-21 12:32 | (ALTech) Sangmin Choi | Note Added: 0012272 | |
| 2023-03-02 08:54 |
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Note Added: 0012395 | |
| 2024-09-03 15:13 | (ALTech) Sangmin Choi | Assigned To | (SW) Dean Chiang => (ALTech) Sangmin Choi |
| 2024-09-03 15:13 | (ALTech) Sangmin Choi | Status | assigned => closed |
| 2024-09-03 15:13 | (ALTech) Sangmin Choi | Resolution | open => won't fix |
